Privacy Policy – Renaissance Dermatology

Introduction

Renaissance Dermatology (ABN 58 647 899 705) is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By visiting our website (https://www.renaissancedermatology.com.au) or using our services, you agree to the terms of this Privacy Policy.

  1. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Full name
  • Date of birth
  • Contact details (phone number, email, residential address)
  • Medicare number or health fund details
  • Medical history and other health information
  • Referring practitioner and GP details
  • Appointment, consultation, and treatment records
  • Billing and payment information
  1. How We Collect Personal Information

We collect personal information through:

  • Online contact forms and appointment bookings
  • Telephone calls or email correspondence
  • In-person consultations
  • Referrals from other medical practitioners
  • Health records and medical imaging providers

We will always aim to collect personal information directly from you, unless it is unreasonable or impracticable to do so.

  1. Why We Collect, Use and Disclose Personal Information

We collect your personal information to:

  • Provide dermatology consultations and treatments
  • Diagnose and manage skin conditions
  • Communicate with you, your GP, or other specialists
  • Maintain accurate medical records
  • Comply with our legal and professional obligations
  • Manage billing and medicare/DVA claims

We may disclose your personal information, with your written consent, to:

  • Referring doctors, specialists, and other healthcare professionals
  • Medicare or private health insurers
  • Regulatory bodies if required by law (e.g., in cases of mandatory reporting)

We will never sell your personal information.

  1. Storage and Security of Personal Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your personal information may be stored:

  • In secure electronic medical records systems
  • On password-protected servers or cloud platforms
  • In locked filing cabinets (for paper-based records)

Only authorised personnel have access to your personal information.

  1. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, incomplete, or out-of-date.

To make such a request, please contact us.

  1. Website and Cookies

Our website may use cookies and third-party analytics (e.g., Google Analytics) to improve your browsing experience and monitor website traffic.

These tools may collect non-identifiable information such as IP address, device type, browser type, and pages visited. You can disable cookies in your browser settings if preferred.

  1. Overseas Disclosure

Renaissance Dermatology does not disclose personal information to overseas recipients unless it is medically necessary and/or the patient has provided written instruction to do so. If this becomes necessary, we will take reasonable steps to ensure that your information is protected in line with Australian privacy laws.

  1. Data Retention

We retain personal information for as long as necessary to provide you with medical care, comply with legal obligations, and manage our clinic operations. Health records are retained in accordance with applicable healthcare retention laws and guidelines.

  1. Contacting Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact:

Renaissance Dermatology
Office 1, 9 Williamsons Road, Doncaster VIC 3108
Phone: 03 9112 8720
Email: [email protected]
Website: https://renaissancedermatology.com.au

  1. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on our website, and you are encouraged to review this policy periodically.

Last updated: 24 July 2025